On-Site Service Pro: Inventory & Customer Solutions

W.W. Grainger, Inc.; Oklahoma City (OK); Vor Ort; USD 27.000 - 34.000; Vollzeit

Zusammenfassung

W.W. Grainger, Inc. is seeking an on-site Services Representative (OSR) to support assigned customers by managing inventory, delivering outstanding customer service, and driving account growth through the KeepStock program.

You will receive and stock purchased products, resolve customer problems, follow routes, and identify improvement opportunities while maintaining safety requirements. A 3-year selling/service background and a valid driver’s license are required.

Qualifikationen

• 3 years' experience in selling or service environment.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Aufgaben

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Kenntnisse

Customer service

Inventory management

Problem solving

Route planning

Safety awareness

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

W.W. Grainger, Inc. is seeking an on-site Services Representative (OSR) to support assigned customers by managing inventory, delivering outstanding customer service, and driving account growth through the KeepStock program.

You will receive and stock purchased products, resolve customer problems, follow routes, and identify improvement opportunities while maintaining safety requirements. A 3-year selling/service background and a valid driver’s license are required.