On-Site Inventory & Customer Service Specialist

W. W. Grainger; Indianapolis (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits from day one

Paid time off and company holidays

401(k) retirement plan with company-m​

Employee discounts and financial tools

Job summary

W.W. Grainger, Inc. is seeking an On-Site Service Representative to support customers in the Indianapolis area. You will stock goods, manage inventory, and provide outstanding service while following safety and route guidelines.

Responsibilities include resolving issues, assisting with KeepStock programs, and collaborating with sales to expand Grainger offerings. Requires 3 years in selling or service, a high school diploma, and a valid driver's license.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Valid driver's license in State of residence and required auto insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

Skills

Customer service

Problem solving

Teamwork

Safety awareness

Education

High School Diploma or equivalent

Job description

W.W. Grainger, Inc. is seeking an On-Site Service Representative to support customers in the Indianapolis area. You will stock goods, manage inventory, and provide outstanding service while following safety and route guidelines.

Responsibilities include resolving issues, assisting with KeepStock programs, and collaborating with sales to expand Grainger offerings. Requires 3 years in selling or service, a high school diploma, and a valid driver's license.