On-Site Service Specialist — Field Inventory & Support

W. W. Grainger; McComb (MS); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험

PTO 18 days annually

6 company holidays

6% 401(k) company match

Employee discounts

Tuition reimbursement

Maternity and parental leave

Job summary

W. W. Grainger, Inc. in McComb, MS is seeking a full-time On-Site Service Representative to stock, serve customers, and manage KeepStock inventory at customer sites.

The role focuses on delivering outstanding customer service, following routes, and collaborating with sales partners to expand Grainger offerings. The position requires lifting 25–60 lbs, a valid driver’s license, and 3 years in selling or service.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Teamwork

Education

High School Diploma or equivalent

Job description

W. W. Grainger, Inc. in McComb, MS is seeking a full-time On-Site Service Representative to stock, serve customers, and manage KeepStock inventory at customer sites.

The role focuses on delivering outstanding customer service, following routes, and collaborating with sales partners to expand Grainger offerings. The position requires lifting 25–60 lbs, a valid driver’s license, and 3 years in selling or service.