On-Site Inventory & Customer Service Pro

Grainger; Texas; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Therapy sessions

PTO 18 days

401(k) matching

Employee discounts

Tuition reimbursement

Student loan refinancing

Financial counseling

Parental leave

Job summary

Grainger is seeking a Services Representative (OSR) to support multiple customer locations, manage inventories, and deliver exceptional service. You will stock products, monitor levels, and process orders while collaborating with sales partners to expand Grainger offerings.

This onsite role emphasizes safety, route adherence, and proactive problem solving. A valid driver's license and ability to lift 25–60 lbs are required, with full-time benefits and competitive hourly pay.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Route planning

Inventory control

Team collaboration

Safety compliance

Education

High School Diploma or equivalent

Job description

Grainger is seeking a Services Representative (OSR) to support multiple customer locations, manage inventories, and deliver exceptional service. You will stock products, monitor levels, and process orders while collaborating with sales partners to expand Grainger offerings.

This onsite role emphasizes safety, route adherence, and proactive problem solving. A valid driver's license and ability to lift 25–60 lbs are required, with full-time benefits and competitive hourly pay.