On-Site Service Representative (Part Time) Mobile, AL

Grainger; Mobile (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Grainger is seeking an Onsite Service Representative to support assigned customers by managing inventory, delivering outstanding service, and driving account growth through KeepStock programs. You will work with partners to implement sales strategies and help customers understand Grainger solutions for their MRO needs.

Responsibilities include stocking, route maintenance, problem resolution, and identifying improvement opportunities while ensuring safety compliance at each site.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Customer service and sales growth oriented.
• Collaboration and problem-solving skills.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product at designated customer locations and maintain stocking levels.
• Gain knowledge of Grainger's offerings to improve orders through system integration.
• Resolve customer problems promptly to retain loyalty.
• Follow routes defined by routing software and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility.

Skills

Customer service

Sales experience

Collaboration

Problem solving

Education

High School Diploma or equivalent

Job description

Onsite Service Representative

The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Position Details:

Service multiple customer locations with the following specific responsibilities:

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Gain knowledge of Grainger's offer to help improve orders through system integration.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided.

ACCOUNT GROWTH

• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
• Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings

You Have:

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Customer service and sales growth oriented
• Collaboration and problem-solving skills
• Handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance