On-Site Service Pro: Inventory & Customer Care

Grainger; Birmingham (AL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO and holidays

401(k)

Job summary

Grainger is hiring a full-time On-Site Service Representative in the Birmingham, AL area. The role supports customers by managing inventories, stocking products, and enhancing service quality while aligning with Grainger’s KeepStock program.

You will drive route plans, resolve issues, and collaborate with sales partners to expand Grainger’s offerings, ensuring safety and efficiency on each site visit.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Inventory management

Route planning

Sales experience

Problem solving

Driver's license

Education

High School Diploma

Tools

Routing software

Job description

Grainger is hiring a full-time On-Site Service Representative in the Birmingham, AL area. The role supports customers by managing inventories, stocking products, and enhancing service quality while aligning with Grainger’s KeepStock program.

You will drive route plans, resolve issues, and collaborate with sales partners to expand Grainger’s offerings, ensuring safety and efficiency on each site visit.