Field Service & Inventory Specialist

W.W. Grainger, Inc.; Prattville (AL); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO and holidays

401(k) matching

Employee discounts

Tuition reimbursement

Paid parental leave

Job summary

Grainger in Prattville, AL is hiring a full-time On-Site Service Representative. You will manage customer inventory, stock products, and deliver outstanding service at multiple sites, supporting KeepStock programs and coordinating with sales partners.

This role requires 3 years in a selling or service environment, a high school diploma, ability to lift 25–60 lbs, and a valid driver's license with adequate auto insurance. Join a team focused on reliability and customer-first solutions.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Inventory management

Driving

Problem solving

Communication

Education

High School Diploma or equivalent

Job description

Grainger in Prattville, AL is hiring a full-time On-Site Service Representative. You will manage customer inventory, stock products, and deliver outstanding service at multiple sites, supporting KeepStock programs and coordinating with sales partners.

This role requires 3 years in a selling or service environment, a high school diploma, ability to lift 25–60 lbs, and a valid driver's license with adequate auto insurance. Join a team focused on reliability and customer-first solutions.