On-Site Service Operations Specialist (Payroll/HRIS)

Namely; Michigan; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Job summary

Namely is looking for a Service Operations Specialist in Michigan to provide seamless client services across payroll, tax, HRIS, and account management workflows. This role is pivotal in ensuring accurate payroll processing and supporting client satisfaction through effective issue resolution and consistent service execution.

The ideal candidate will have strong communication skills, experience in customer service, and the ability to coordinate multiple tasks. The position requires on-site attendance and offers various benefits including health insurance and a retirement plan.

Qualifications

• 1-2 years of experience in customer service, payroll, HRIS, or related field preferred.
• Ability to adapt to change and guide staff through evolving processes.
• Demonstrated ability to maintain strict confidentiality.

Responsibilities

• Act as the main point of contact for assigned clients.
• Coordinate user setup and deliver training for client systems.
• Process payroll accurately and timely in accordance with regulations.

Skills

Excellent communication and interpersonal skills

Strong time management skills

Attention to detail

Client relationship management

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Teams, Excel, PowerPoint)

Job description

Namely is looking for a Service Operations Specialist in Michigan to provide seamless client services across payroll, tax, HRIS, and account management workflows. This role is pivotal in ensuring accurate payroll processing and supporting client satisfaction through effective issue resolution and consistent service execution.

The ideal candidate will have strong communication skills, experience in customer service, and the ability to coordinate multiple tasks. The position requires on-site attendance and offers various benefits including health insurance and a retirement plan.