Client Support Specialist - Payroll Software

Doeren hew; Troy (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

DM Payroll Solutions in Troy, Michigan is seeking a Client Support Associate to support payroll processing and client service. You will enter and maintain payroll data, review for accuracy, respond to client inquiries, and assist with software setup and data audits.

The role requires 1-3 years of experience in payroll or related fields, strong attention to detail, and excellent communication skills. This is an in-office position based in Troy, MI with opportunities to grow within the payroll

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1-3 years of payroll, data entry, customer service, office administration, or software support experience.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential information appropriately.
• Proficiency with Microsoft Office.
• Ability to learn payroll or accounting software systems.
• Strong written and verbal communication skills.
• Customer-service-oriented approach with professionalism and patience.

Responsibilities

• Enter, update, and maintain payroll, employee, tax, deduction, benefit, and client information accurately within payroll software.
• Review data for completeness, accuracy, and compliance with established procedures.
• Process client-submitted payroll information and identify missing or inconsistent data.
• Receive, document, prioritize, and respond to client issues and software-related requests.
• Troubleshoot basic payroll software issues and escalate complex matters when needed.
• Maintain detailed records of client communications, issue status, resolutions, and follow-up activities.
• Conduct software demonstrations and assist clients with system setup, navigation, and routine payroll tasks.
• Perform clerical duties including filing, scanning, data organization, and record maintenance.
• Assist with data audits, quality-control reviews, and implementation activities.
• Protect confidential payroll, employee, financial, and client information.
• Collaborate with internal teams to ensure client needs are addressed promptly.
• Perform other related duties as assigned.

Skills

Attention to detail

Customer service

Communication skills

Time management

Organizational skills

Problem solving

Teamwork

Education

Associate degree in business, accounting, or related field

High school diploma or equivalent

Tools

Microsoft Office

Payroll software

Job description

DM Payroll Solutions in Troy, Michigan is seeking a Client Support Associate to support payroll processing and client service. You will enter and maintain payroll data, review for accuracy, respond to client inquiries, and assist with software setup and data audits.

The role requires 1-3 years of experience in payroll or related fields, strong attention to detail, and excellent communication skills. This is an in-office position based in Troy, MI with opportunities to grow within the payroll