Administrative Associate - Branch Ops & Customer Experience

Cummins Inc; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Cummins Inc. in Albuquerque, NM seeks an Administrative Associate to coordinate documents, gather data, and input information for the Distribution team. The role operates under moderate supervision and supports the Service Department and daily branch operations.

The position requires strong organizational, data entry, and communication skills, with a focus on accuracy and confidentiality. On-site work with an emphasis on customer interactions and administrative tasks is expected.

Qualifications

• Strong administrative support and organizational skills.
• Experience with data entry, report preparation, and maintaining accurate records.
• Ability to communicate effectively with customers, teammates, and business partners.
• Customer-focused mindset with the ability to provide professional front-line support.
• Strong planning and prioritization skills with the ability to manage multiple tasks.
• Experience using Microsoft Office applications, databases, and spreadsheets.
• Ability to maintain confidentiality and handle routine business inquiries.
• Experience supporting service, operations, or administrative functions in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Ability to work independently while supporting team objectives.

Responsibilities

• Coordinate administrative tasks for the department and assist with routine information requests.
• Gather, compile, verify, and enter information into reports, presentations, forms, databases, and spreadsheets.
• Support data collection, data entry, and report generation for departmental activities.
• Assist with correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
• Respond to and redirect routine inquiries from customers, visitors, and internal stakeholders.
• Prepare documentation for vendor payments and assist with accounts payable processes.
• Document and maintain department policies and procedures.
• Support the overall customer experience and daily branch operations.
• Greet and assist customers, answer phones, and maintain office supplies.
• Provide support to the Service Department including customer and truck check-in.

Skills

Administrative skills

Organizational skills

Data entry

Report preparation

Communication

Customer service

Multitasking

Confidentiality

Attention to detail

Independent work

Education

High school diploma

Tools

Microsoft Office

Databases

Spreadsheets

Job description

Cummins Inc. in Albuquerque, NM seeks an Administrative Associate to coordinate documents, gather data, and input information for the Distribution team. The role operates under moderate supervision and supports the Service Department and daily branch operations.

The position requires strong organizational, data entry, and communication skills, with a focus on accuracy and confidentiality. On-site work with an emphasis on customer interactions and administrative tasks is expected.