Service Administrator

Cummins Inc.; Kearny, Northern (NJ, KY); Hybrid; USD 68,000 - 102,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Kearny, NJ is seeking a Service Administrator to serve as the first point of contact for customers, promote quality service, and drive branch business.

You will gather information, provide quotes, develop repair plans, and keep customers informed on repair progress. The role requires strong communication, experience in service or warranty-related fields, and proficiency with multiple software platforms.

Qualifications

• Strong customer service skills and professional communication.
• Experience in service & repair or warranty context preferred.
• Proficient with various software platforms and systems.
• Ability to manage multiple priorities in a fast-paced setting.
• Ability to obtain product technical information and use available resources.

Responsibilities

• Serve as first point of contact with customers to promote service quality.
• Identify needs, provide quotes, develop repair plans, and update customers on repairs.
• Review and create work orders for accurate invoicing and warranty.
• Perform additional administrative tasks as needed.

Skills

Customer service

Clear communication

Computer skills

Multitasking

Issue escalation

Quote and estimate building

Education

High school diploma

Tools

Multiple software platforms

Job description

We are looking for a talented Service Administrator for our Distribution business in Kearny, NJ.

In this role, you will make an impact in the following ways

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Field Service engine Admin . 7:00 am to 3:30 pm Mon thru Fri

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $68160

Max Salary $102240

ReqID 2436768

Relocation Package Yes

100% On-Site No

Cummins and E-Verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.