On-Site Server Support Technician

Worldwide TechServices; Cordova (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading technology service provider is seeking a dedicated Customer Support Technician in Cordova, Tennessee to provide assistance with designated equipment and support service calls while meeting customer satisfaction criteria. The ideal candidate will possess a technical school certification or equivalent, have some customer service experience, and enjoy working in a dynamic environment. Key responsibilities include timely reporting of service activities and ensuring efficient asset management. A valid Driver’s License and transportation are necessary for this role.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Valid Driver’s License, reliable transportation, valid registration, and adequate insurance required.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within the service level agreement.
• Meet established customer service satisfaction criteria.

Skills

Communication regarding technical issues with clients

Driving to client locations

Ability to lift and move computer equipment up to 50 lbs.

Ownership of a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A leading technology service provider is seeking a dedicated Customer Support Technician in Cordova, Tennessee to provide assistance with designated equipment and support service calls while meeting customer satisfaction criteria. The ideal candidate will possess a technical school certification or equivalent, have some customer service experience, and enjoy working in a dynamic environment. Key responsibilities include timely reporting of service activities and ensuring efficient asset management. A valid Driver’s License and transportation are necessary for this role.