On-Site Server Support Technician

Worldwide TechServices; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services provider is seeking a Customer Support Technician based in Atlanta, GA. The role involves providing customer support for designated equipment and managing service calls while maintaining high customer satisfaction. Candidates should ideally have a technical school certification, with a focus on communication skills and the ability to lift equipment. This position offers valuable experience in the technology sector and provides opportunities for growth within the company.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Deliver all service calls within established service level agreements.
• Ensure control of assets and inventory through prompt turnaround of parts.

Skills

Communication regarding technical issues

Drive to client locations

Ability to lift and move equipment up to 50 lbs

Basic repair tool kit

Customer service experience

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A global technology services provider is seeking a Customer Support Technician based in Atlanta, GA. The role involves providing customer support for designated equipment and managing service calls while maintaining high customer satisfaction. Candidates should ideally have a technical school certification, with a focus on communication skills and the ability to lift equipment. This position offers valuable experience in the technology sector and provides opportunities for growth within the company.