Dynamic Server Support Engineer

Worldwide TechServices; Roanoke (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A technology services leader in Virginia is seeking a Customer Support Technician to provide customer support for designated equipment. The ideal candidate will have a technical school certification or equivalent along with up to 2 years of experience. You will be responsible for managing service calls, ensuring client satisfaction, and maintaining required OEM certifications. This position requires communication skills, the ability to travel to client locations, and physical capacity to lift equipment. Join a diverse team dedicated to delivering technology solutions.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances, and occasional overnight assignments within other geographies

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A technology services leader in Virginia is seeking a Customer Support Technician to provide customer support for designated equipment. The ideal candidate will have a technical school certification or equivalent along with up to 2 years of experience. You will be responsible for managing service calls, ensuring client satisfaction, and maintaining required OEM certifications. This position requires communication skills, the ability to travel to client locations, and physical capacity to lift equipment. Join a diverse team dedicated to delivering technology solutions.