On-Site Server Support Technician

Worldwide TechServices; Orem (UT); On-site; USD 30,000 - 45,000; Full time

Job summary

A global technology services leader in Orem, Utah, is seeking an individual to provide customer support for designated equipment. The role requires a technical school certification or equivalent and relevant experience, with a focus on customer satisfaction and adherence to service level agreements. Candidates should possess strong communication skills and a basic repair tool kit. This position also mandates a valid driver's license and the ability to lift equipment up to 50 lbs.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreements.
• Meet established customer service satisfaction criteria.

Skills

Customer service communication

Driving to client locations

Ability to lift and move equipment

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Relevant software knowledge

Relevant hardware knowledge

Job description

A global technology services leader in Orem, Utah, is seeking an individual to provide customer support for designated equipment. The role requires a technical school certification or equivalent and relevant experience, with a focus on customer satisfaction and adherence to service level agreements. Candidates should possess strong communication skills and a basic repair tool kit. This position also mandates a valid driver's license and the ability to lift equipment up to 50 lbs.