On-Site Server Support Technician

Worldwide TechServices; Northwood (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading technology services provider based in Northwood, Ohio, is looking for a customer support technician to assist clients with technology services. The candidate will need technical school certification and have 0-2 years of experience. Responsibilities include customer support, real-time reporting of service calls, and meeting customer satisfaction criteria. Strong communication skills and the ability to drive to various locations are essential. The role may involve lifting equipment and working with technical issues.

Qualifications

• 0-2 years of relevant experience required.
• Customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Complete real-time reporting of all service calls.

Skills

Communicate regarding technical issues with clients

Drive to client locations

Lift and move various computer equipment up to 50 lbs

Own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A leading technology services provider based in Northwood, Ohio, is looking for a customer support technician to assist clients with technology services. The candidate will need technical school certification and have 0-2 years of experience. Responsibilities include customer support, real-time reporting of service calls, and meeting customer satisfaction criteria. Strong communication skills and the ability to drive to various locations are essential. The role may involve lifting equipment and working with technical issues.