IT Client Support Technician - Onsite & Remote

OmegaCor Technologies; Millersville (TN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) Retirement plan with company match

Paid time off including holidays and birthdays

Job summary

A reputed IT consulting firm in Millersville, TN, is seeking an IT Client Support Technician. In this dual-role, you will deliver both onsite customer support and handle service desk tickets at the central location. The position requires expertise in resolving user issues, troubleshooting hardware and software problems, and maintaining a solid user experience. With competitive benefits and a focus on continuous improvement, this role is integral to our commitment to excellent IT service delivery.

Qualifications

• Must have IT Certifications, such as MCP or CompTIA Net+.
• 2+ years experience in help desk or service desk roles.
• Excellent verbal and written communication skills required.

Responsibilities

• Provide 1st and 2nd-level support for user-reported issues.
• Log, track, and prioritize service desk tickets.
• Conduct routine maintenance like system updates and patches.

Skills

Microsoft 365 applications proficiency

Troubleshooting hardware and software

Customer service orientation

Analytical skills

Knowledge of wireless networks

Education

IT Certifications (MCP, CompTIA Net+, ITIL v4)

2+ years of help desk experience

Tools

Windows desktop operating systems

Android smartphones

iPhone smartphones

Job description

A reputed IT consulting firm in Millersville, TN, is seeking an IT Client Support Technician. In this dual-role, you will deliver both onsite customer support and handle service desk tickets at the central location. The position requires expertise in resolving user issues, troubleshooting hardware and software problems, and maintaining a solid user experience. With competitive benefits and a focus on continuous improvement, this role is integral to our commitment to excellent IT service delivery.