Senior Server & Desktop Support Technician

Worldwide TechServices; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist in Chattanooga, TN. This senior position involves troubleshooting client products and providing customer support for designated equipment. The role requires technical school certification and offers a chance to work in a fast-paced environment with leading technology providers.

Candidates must be prepared for various tasks, including real-time reporting, asset control, and upholding safety policies. Previous customer service experience is advantageous, and the position requires a valid driver’s license.

Qualifications

• Typically requires technical school certification or equivalent and 0‑2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Follow various established policies, guidelines, and documents relating to service delivery.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist in Chattanooga, TN. This senior position involves troubleshooting client products and providing customer support for designated equipment. The role requires technical school certification and offers a chance to work in a fast-paced environment with leading technology providers.

Candidates must be prepared for various tasks, including real-time reporting, asset control, and upholding safety policies. Previous customer service experience is advantageous, and the position requires a valid driver’s license.