On-Site Server Support Technician

Worldwide TechServices; Norcross (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology services provider in Georgia seeks a Service Technician to provide customer support for equipment and ensure compliance with service agreements. The ideal candidate should have a technical school certification and possess skills in client communication regarding technical issues. Responsibilities include managing service calls, completing administrative tasks, and maintaining certifications. This position requires driving to client locations and physical capability to handle equipment.

Qualifications

• 0-2 years of relevant experience in customer service.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.

Skills

Client communication for technical issues

Basic repair tool kit ownership

Ability to drive long distances

Ability to lift up to 50 lbs

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A leading technology services provider in Georgia seeks a Service Technician to provide customer support for equipment and ensure compliance with service agreements. The ideal candidate should have a technical school certification and possess skills in client communication regarding technical issues. Responsibilities include managing service calls, completing administrative tasks, and maintaining certifications. This position requires driving to client locations and physical capability to handle equipment.