On-Site Senior Customer Service Leader — 90+ Team

Uline, Inc. Partner; Duluth (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition assistance

Job summary

Uline's Georgia Branch in Braselton seeks a Senior Customer Service Manager to lead a 90+ seat contact center and drive exceptional service.

You will develop managers and staff, coach teams, and monitor performance through reports to deliver the legendary customer experience Uline is known for.

The role offers on-site work with comprehensive benefits, growth opportunities, and a culture focused on speed, accuracy, and teamwork.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in customer service operations and/or management.
• Proven leadership to coach, develop and motivate a high-performing team.
• Strong communication with your team, colleagues, management and across other departments.

Responsibilities

• Manage day-to-day operations of 90+ person contact center.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Coaching

Operational management

Communication

Education

Bachelor's degree

Job description

Uline's Georgia Branch in Braselton seeks a Senior Customer Service Manager to lead a 90+ seat contact center and drive exceptional service.

You will develop managers and staff, coach teams, and monitor performance through reports to deliver the legendary customer experience Uline is known for.

The role offers on-site work with comprehensive benefits, growth opportunities, and a culture focused on speed, accuracy, and teamwork.