Senior Customer Service Manager - Lead 90+ Agent Center

Uline Inc.; Braselton, Northern (GA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonuses

Paid holidays

Tuition assistance

Job summary

Uline’s Georgia Braselton location is seeking a Senior Customer Service Manager to lead a 90+ person contact center and to drive exceptional service across front-line and back-office teams. This on-site role emphasizes people development, process improvement, and robust performance reporting to support growth.

You will coach managers, recruit and retain talent, deliver regular performance reviews, and uphold Uline’s customer-first culture while partnering with cross-functional teams to meet

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in customer service operations and/or management.
• Demonstrated leadership to coach, develop and motivate a high-performing team.
• Effective communication across team, colleagues, management and other departments.

Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Communication

Customer service operations

Education

Bachelor's degree

Job description

Uline’s Georgia Braselton location is seeking a Senior Customer Service Manager to lead a 90+ person contact center and to drive exceptional service across front-line and back-office teams. This on-site role emphasizes people development, process improvement, and robust performance reporting to support growth.

You will coach managers, recruit and retain talent, deliver regular performance reviews, and uphold Uline’s customer-first culture while partnering with cross-functional teams to meet