Senior Customer Service Leader: Scale 90+ Agent Team

Uline

Jefferson (GA)

On-site

USD 80,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Best-in-class facilities

Job summary

Uline in Braselton, GA is seeking a Senior Customer Service Manager to lead a 90+ person contact center and drive exceptional customer experiences. You will coach managers and reps, monitor performance metrics, and help shape a service-first culture.

Relocation assistance is available for qualified candidates. Complete benefits include health insurance, 401(k) with 6% match, paid holidays and tuition assistance.

Qualifications

Bachelor's degree required.
5+ years of experience in customer service operations or management.
Demonstrated leadership to coach and motivate a high-performing team.
Effective cross-department communication.

Responsibilities

Manage day-to-day operations of a 90+ person contact center, including front-line production and back-office operations.
Guide and develop managers, team leads, and representatives to deliver exceptional customer service and foster company culture.
Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
Recruit, retain and motivate staff to ensure the highest levels of customer service.
Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Customer service operations

Coaching & development

Communication

Education

Bachelor's degree

Job description

Relocation assistance is available for qualified candidates. Complete benefits include health insurance, 401(k) with 6% match, paid holidays and tuition assistance.

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