Senior Customer Service Center Lead (90+ Agents)

Uline; Buford (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Health insurance

401(k) with 6% match

Bonuses

Paid holidays

Paid time off

Tuition assistance

On-site facilities

Job summary

Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517. Uline seeks a Senior Customer Service Manager to empower our teams to deliver the exceptional experience customers love. This on-site role includes relocation assistance and a path to growth within a 45+ year tradition of success.

Lead 90+ contact center teammates, guide managers, and maintain best-in-class service standards while partnering with other departments to enhance overall customer satisfaction.

Qualifications

• Bachelor’s degree.
• 5+ years of experience in customer service operations or management.
• Demonstrated leadership to coach, develop and motivate a high-performing team.
• Excellent communication with team, colleagues, management and other departments.

Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Customer service

Education

Bachelor's degree

Job description

Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517. Uline seeks a Senior Customer Service Manager to empower our teams to deliver the exceptional experience customers love. This on-site role includes relocation assistance and a path to growth within a 45+ year tradition of success.

Lead 90+ contact center teammates, guide managers, and maintain best-in-class service standards while partnering with other departments to enhance overall customer satisfaction.