Senior Customer Service Manager

Uline; Buford (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Health insurance

401(k) with 6% match

Bonuses

Paid holidays

Paid time off

Tuition assistance

On-site facilities

Job summary

Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517. Uline seeks a Senior Customer Service Manager to empower our teams to deliver the exceptional experience customers love. This on-site role includes relocation assistance and a path to growth within a 45+ year tradition of success.

Lead 90+ contact center teammates, guide managers, and maintain best-in-class service standards while partnering with other departments to enhance overall customer satisfaction.

Qualifications

• Bachelor’s degree.
• 5+ years of experience in customer service operations or management.
• Demonstrated leadership to coach, develop and motivate a high-performing team.
• Excellent communication with team, colleagues, management and other departments.

Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Customer service

Education

Bachelor's degree

Job description

Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Relocation assistance is available for qualified candidates. Position Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching. Minimum Requirements
• Bachelor’s degree.
• 5+ years of experience in customer service operations and or management.
• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
• Effectively communicate with your team, colleagues, management and across other departments. Benefits
• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education. Employee Perks
• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled (#IN-GAMANC) #ZR-GACS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!