Senior Customer Service Manager

Uline, Inc.; Suwanee (GA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Complete health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays

Tuition assistance

Best-in-class facilities

Fitness center and walking trails

Job summary

Uline is seeking a Senior Customer Service Manager for the Georgia Branch to lead a 90+ person contact center and drive exceptional customer experiences. You will guide managers, team leads and representatives, fostering a strong, customer-focused culture across front-line and back-office operations.

Responsibilities include monitoring performance metrics, making improvement recommendations, recruiting and coaching staff, and delivering performance reviews to ensure top service levels and

Qualifications

• Bachelor’s degree is required.
• 5+ years of experience in customer service operations and/or management.
• Demonstrated leadership skills to coach, develop and motivate a high-performing team.
• Effective communication with team, colleagues, management and across departments.

Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Communication

Education

Bachelor's degree

Job description

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Relocation assistance is available for qualified candidates.

Position Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

• Bachelor’s degree.
• 5+ years of experience in customer service operations and or management.
• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
• Effectively communicate with your team, colleagues, management and across other departments.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking trails.

About Uline

About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-TK1 #LI-GA001 (#IN-GAMANC) #ZR-GACS

Experience

5 years required