Senior CS Manager - Lead 90+ Center Relocation

Uline; Braselton (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonus programs

Paid holidays and PTO

Tuition Assistance Program

Job summary

Uline, a family-owned company, is seeking a Senior Customer Service Manager in Braselton, GA to lead a 90+ person contact center and maintain a culture of exceptional service. This on-site role includes relocation assistance for qualified candidates and opportunities to grow within a stable, 45+ year-old business.

Relocation assistance is available for qualified candidates. Uline offers comprehensive benefits and a path to leadership remember for the team’s continued success.

Qualifications

• Bachelor's degree required.
• 5+ years in customer service operations or management.
• Proven leadership and coaching abilities.
• Strong cross-department communication.

Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Communication

Customer service operations

People management

Education

Bachelor's degree

Job description

Uline, a family-owned company, is seeking a Senior Customer Service Manager in Braselton, GA to lead a 90+ person contact center and maintain a culture of exceptional service. This on-site role includes relocation assistance for qualified candidates and opportunities to grow within a stable, 45+ year-old business.

Relocation assistance is available for qualified candidates. Uline offers comprehensive benefits and a path to leadership remember for the team’s continued success.