Senior CS Operations Leader — 90+ Agents | Relocation

Uline, Inc.; Suwanee (GA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Complete health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays

Tuition assistance

Best-in-class facilities

Fitness center and walking trails

Job summary

Uline is seeking a Senior Customer Service Manager for the Georgia Branch to lead a 90+ person contact center and drive exceptional customer experiences. You will guide managers, team leads and representatives, fostering a strong, customer-focused culture across front-line and back-office operations.

Responsibilities include monitoring performance metrics, making improvement recommendations, recruiting and coaching staff, and delivering performance reviews to ensure top service levels and

Qualifications

• Bachelor’s degree is required.
• 5+ years of experience in customer service operations and/or management.
• Demonstrated leadership skills to coach, develop and motivate a high-performing team.
• Effective communication with team, colleagues, management and across departments.

Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Communication

Education

Bachelor's degree

Job description

Uline is seeking a Senior Customer Service Manager for the Georgia Branch to lead a 90+ person contact center and drive exceptional customer experiences. You will guide managers, team leads and representatives, fostering a strong, customer-focused culture across front-line and back-office operations.

Responsibilities include monitoring performance metrics, making improvement recommendations, recruiting and coaching staff, and delivering performance reviews to ensure top service levels and