Senior Customer Service Manager

Uline, Inc. Partner; Duluth (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition assistance

Job summary

Uline's Georgia Branch in Braselton seeks a Senior Customer Service Manager to lead a 90+ seat contact center and drive exceptional service.

You will develop managers and staff, coach teams, and monitor performance through reports to deliver the legendary customer experience Uline is known for.

The role offers on-site work with comprehensive benefits, growth opportunities, and a culture focused on speed, accuracy, and teamwork.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in customer service operations and/or management.
• Proven leadership to coach, develop and motivate a high-performing team.
• Strong communication with your team, colleagues, management and across other departments.

Responsibilities

• Manage day-to-day operations of 90+ person contact center.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Coaching

Operational management

Communication

Education

Bachelor's degree

Job description

Senior Customer Service Manager

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly, and customer-focused

• that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

• Bachelor’s degree.
• 5+ years of experience in customer service operations and or management.
• Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
• Effectively communicate with your team, colleagues, management and across other departments.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.

EEO/AA Employer/Vet/Disabled