On-Site Senior CSR: Order Fulfillment & Client Relations

Genuine Parts Company; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

You will respond to product inquiries, provide quotes, process orders via phone, fax, email, or in person, and help maintain inventory levels and timely shipments. The role emphasizes reliability, strong communication, multitasking, and basic computer skills, with a high school diploma or GED and up to 3 years of related experience.

Qualifications

• High school diploma or GED required with 0–3 years of related experience.
• Respond to customer inquiries, provide quotes, and handle order entry.
• Process orders via telephone, fax, email, and walk-in channels.
• Demonstrate reliability, organization, and attention to detail.
• Basic computer skills and ability to use business systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influence gross profit through pricing within parameters and meet customer needs.
• Build customer relationships to drive repeat business and improve processes.
• Determine cost-effective shipping methods and manage backorders as needed.
• Sourcing products in various inventories and coordinate with account representatives.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Basic computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

You will respond to product inquiries, provide quotes, process orders via phone, fax, email, or in person, and help maintain inventory levels and timely shipments. The role emphasizes reliability, strong communication, multitasking, and basic computer skills, with a high school diploma or GED and up to 3 years of related experience.