Senior CSR: Build Relationships, Drive Growth

Motion Industries (MOT); Madison Heights (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and process orders to meet customer expectations. The role involves negotiating prices, managing order accuracy, and maintaining inventory support across branches.

The position requires strong communication, negotiation, and product knowledge, with an emphasis on building relationships and guiding less experienced staff.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit through negotiating sale and purchase prices within parameters.
• Builds customer relationships to drive repeat business and process improvements.
• Maintains inventory levels by ordering items as needed and expediting backorders.

Skills

Customer service

Negotiation

Communication

Time management

Attention to detail

Product knowledge

Multitasking

Computer skills

Education

High school diploma or GED

Job description

Motion Industries is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and process orders to meet customer expectations. The role involves negotiating prices, managing order accuracy, and maintaining inventory support across branches.

The position requires strong communication, negotiation, and product knowledge, with an emphasis on building relationships and guiding less experienced staff.