On-Site Customer Service & Order Specialist

Motion; Florence (SC); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will handle order entry, respond to product inquiries, provide quotes, and ensure timely processing to meet customer needs.

In this role, you will influence gross profit by negotiating prices within approved parameters, coordinate with Account Representatives, manage inventory levels, and select cost-efficient shipping methods while

Qualifications

• High school diploma or GED with 0–3 years related experience.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Process orders via phone, fax, email, or walk-in.
• Negotiate pricing within parameters to influence gross profit.
• Build customer relationships to drive repeat business.
• Ensure inventory availability and source products.
• Determine cost-effective shipping method.
• Expedite backorders and assist with returns.
• Collaborate with Account Representatives for customer satisfaction.
• Handle other duties as assigned.

Skills

Attention to detail

Communication skills

Multi-tasking

Time management

Product knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Business systems

Internet search

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will handle order entry, respond to product inquiries, provide quotes, and ensure timely processing to meet customer needs.

In this role, you will influence gross profit by negotiating prices within approved parameters, coordinate with Account Representatives, manage inventory levels, and select cost-efficient shipping methods while