Customer Service & Order Fulfillment Specialist

Motion Industries (MOT); Muscle Shoals (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill orders and manage customer calls. Under close supervision, you will respond to inquiries, provide quotes, and enter orders via multiple channels.

You will influence gross profit through pricing within set parameters and aim to drive repeat business by relating to customers. The ideal candidate will have a high school diploma or GED and 0–3 years of related experience, with strong communication and multitasking

Qualifications

• High school diploma or GED with 0–3 years of related experience or equivalent.
• Strong reliability and attention to detail in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Moderate computer skills, including email and business systems.

Responsibilities

• Responds to basic customer inquiries regarding products and provides quotes.
• Places customer orders via telephone, fax, email, or in person.
• Negotiates sale and purchase price within parameters to influence gross profit.
• Builds relationships to drive repeat business and improve processes.
• Expedites backorders and handles returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet research

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill orders and manage customer calls. Under close supervision, you will respond to inquiries, provide quotes, and enter orders via multiple channels.

You will influence gross profit through pricing within set parameters and aim to drive repeat business by relating to customers. The ideal candidate will have a high school diploma or GED and 0–3 years of related experience, with strong communication and multitasking