On-site & Remote IT Support Technician

Stefanini North America and APAC; Dalhart (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Stefanini University trainings

Job summary

Stefanini North America and APAC is seeking an IT desk-side support specialist in Texas. You will provide in-person and remote hardware support for desktops, laptops, printers, and peripherals, and perform builds, imaging, and software installations.

Responsibilities include diagnosing issues, maintaining security and inventory records, onboarding/offboarding, and clear communication with users while delivering a high level of customer service.

Qualifications

• 1-2+ years of corporate desk-side or hardware support experience.
• Experience troubleshooting and replacing hardware components on Windows and Apple devices.
• Working knowledge of Active Directory for basic user administration.
• Experience with Microsoft 365 apps including Teams, Outlook, and SharePoint.
• Experience troubleshooting basic wired and wireless network connectivity.
• Experience supporting VPN connectivity.
• Familiarity with endpoint security tools and technologies (antivirus, BitLocker, SCCM).
• CompTIA certifications (A+, Network+, or Security+) strongly preferred.

Responsibilities

• Provide in-person and remote hardware support for desktops, laptops, printers, monitors, and peripherals.
• Perform workstation builds, imaging, OS and software installations, and system refreshes.
• Diagnose and resolve hardware and software issues including VPN and network connectivity.
• Install, replace, and configure hardware components and related equipment.
• Troubleshoot printers, network devices, and VoIP phones and other peripherals.
• Maintain accurate inventory and track hardware lifecycle.

Skills

Windows 10/11

Active Directory

Microsoft 365

VPN connectivity

Printer/ peripherals

SCCM/RDP

Ticketing systems

Customer service

Tools

SCCM

RDP

Ticketing systems

Job description

Stefanini North America and APAC is seeking an IT desk-side support specialist in Texas. You will provide in-person and remote hardware support for desktops, laptops, printers, and peripherals, and perform builds, imaging, and software installations.

Responsibilities include diagnosing issues, maintaining security and inventory records, onboarding/offboarding, and clear communication with users while delivering a high level of customer service.