End-User Desktop Support Technician

Stefanini North America and APAC; Springfield (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Stefanini University training

Virtual training programs

Job summary

Stefanini North America and APAC is seeking an IT Deskside Support technician to provide on-site assistance in a large corporate environment. You will support Mac and Windows PCs, printers, scanners, mobile devices, VPN, AV conferencing, and other IT assets.

The role requires strong troubleshooting, professional communication, and the ability to work with minimal supervision. A+ certification and MCP are preferred, with ITIL Foundations and Lean Six Sigma as beneficial credentials.

Qualifications

• +1 year corporate deskside support or equivalent experience.
• Excellent troubleshooting capability.
• Experience with Microsoft Office / Office 365 suite.
• Experience with imaging software and data migration (SCCM, Intune).
• Experience with endpoint protection and encryption (BitLocker).
• Familiarity with remote desktop support tools.
• Maintain valid driver’s license.
• Walk, bend, stand long periods, lift up to 50 pounds.
• Demonstrate professionalism and strong interpersonal skills.

Responsibilities

• Supporting IT equipment in large corporate environment.
• Desktop/laptop tech support (Mac and PC).
• Windows 7/10 operating systems.
• Support mobile devices, printers, scanners, wireless, VPN, etc.

Skills

Mac OS support

Windows OS support

MS Office 365

Smart phones

AV conferencing

Printers & PC hardware

Education

High School Diploma

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

SCCM

Intune

Remote desktop tools

BitLocker

Endpoint protection

Job description

Stefanini North America and APAC is seeking an IT Deskside Support technician to provide on-site assistance in a large corporate environment. You will support Mac and Windows PCs, printers, scanners, mobile devices, VPN, AV conferencing, and other IT assets.

The role requires strong troubleshooting, professional communication, and the ability to work with minimal supervision. A+ certification and MCP are preferred, with ITIL Foundations and Lean Six Sigma as beneficial credentials.