Entry-Level Onsite IT Support Technician

Stefanini North America and APAC; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Stefanini North America and APAC is seeking a Deskside Technician I in Charlotte, NC. This entry-level IT support position involves providing in-person assistance for desktops and laptops, troubleshooting hardware and software issues, and ensuring a secure user environment.

Ideal candidates will be customer-oriented, skilled in basic troubleshooting, and able to perform standard account administration tasks. The role emphasizes excellent service delivery and maintaining equipment inventory.

Qualifications

• Entry-level IT support role for PC End of Life Refresh.
• Experience with basic hardware and software troubleshooting.
• Customer-oriented with a focus on excellent service.

Responsibilities

• Provide in-person support for desktops and laptops.
• Troubleshoot basic hardware and software issues.
• Perform workstation builds and imaging.

Skills

Technical support

Troubleshooting

Customer service

Job description

Stefanini North America and APAC is seeking a Deskside Technician I in Charlotte, NC. This entry-level IT support position involves providing in-person assistance for desktops and laptops, troubleshooting hardware and software issues, and ensuring a secure user environment.

Ideal candidates will be customer-oriented, skilled in basic troubleshooting, and able to perform standard account administration tasks. The role emphasizes excellent service delivery and maintaining equipment inventory.