Onsite IT Support Technician | Desktops & Peripherals

Stefanini Group; Dalhart (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical, dental and vision insurance

Tuition reimbursement

Stefanini University

Job summary

Stefanini Group is seeking an IT Helpdesk/Desktop Support specialist in Dalhart, TX to provide in-person and remote support for desktops, laptops, printers, and peripherals. You will perform imaging, OS and software installs, and system refreshes, while resolving hardware and software issues across Windows 10/11, VPN, and corporate applications.

The role requires AD, M365, and VPN experience, plus strong customer service and communication skills.

Qualifications

• 1–2+ years of corporate desk-side, field, depot, or hardware support experience.
• Experience supporting Windows 10 and Windows 11 in a corporate environment.
• Experience troubleshooting, repairing, and replacing hardware components on Lenovo PCs.
• Experience using Active Directory for basic account and user administration.
• Experience supporting Microsoft 365 applications, including Teams, Outlook, and SharePoint.
• Experience troubleshooting basic wired and wireless network connectivity issues.
• Experience supporting VPN connectivity.
• Experience providing basic hardware support for printers and other common IT peripherals.
• Familiarity with endpoint security tools (antivirus, BitLocker, SCCM, RDP).
• CompTIA certifications (A+, Network+, Security+) are strongly preferred.

Responsibilities

• Provide in-person and remote technical support for desktops, laptops, printers, and peripherals.
• Perform workstation builds, imaging, OS and software installations, and system refreshes.
• Diagnose and resolve hardware and software issues including OS, applications, email, VPN, and network connectivity.
• Install, replace, and configure hardware components and related equipment.
• Troubleshoot and repair printers, network devices, and VoIP devices.
• Troubleshoot network connectivity between workstations and the corporate network.
• Assist with user onboarding and offboarding, equipment setup, data transfers, and secure processing.
• Support endpoint security procedures including virus detection and remediation.
• Ensure devices are patched, encrypted, and compliant with security requirements.
• Maintain accurate inventory records and lifecycle tracking for devices and peripherals.
• Follow security standards and IT procedures, document issues and resolutions.
• Provide clear, professional communication to end-users regarding issues and status.
• Deliver high level of customer service and maintain a professional, customer-focused approach.

Skills

Windows 10/11

Active Directory

Microsoft 365

VPN connectivity

Printers

SCCM

RDP

Endpoint security

CompTIA certs

Tools

SCCM

RDP

Active Directory

Microsoft 365

Job description

Stefanini Group is seeking an IT Helpdesk/Desktop Support specialist in Dalhart, TX to provide in-person and remote support for desktops, laptops, printers, and peripherals. You will perform imaging, OS and software installs, and system refreshes, while resolving hardware and software issues across Windows 10/11, VPN, and corporate applications.

The role requires AD, M365, and VPN experience, plus strong customer service and communication skills.