Deskside Technician I - Global IT Support & Growth

Stefanini, Inc; Dalhart (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Stefanini University training

Job summary

Stefanini is seeking a Deskside Technician I in Dalhart, TX to provide in-person and remote support for desktops, laptops, printers and peripherals. You will perform imaging, OS and software installations, and basic AD tasks while delivering strong customer service.

Join a global IT services provider to support endpoint security, asset management, and lifecycle tracking in a fast-paced environment with opportunities for professional development.

Qualifications

• 1-2+ years of corporate desk-side, field, depot, or hardware support experience.
• Experience troubleshooting, repairing, and replacing hardware on Windows and Apple devices.
• Working knowledge of Windows 10/11 and Apple environments including iPhones.
• Experience imaging, OS installations, and workstation refreshes.
• Basic Active Directory tasks: password resets, unlocks, device checks.
• Experience with Microsoft 365 apps such as Teams, Outlook, SharePoint.
• Ability to troubleshoot wired/wireless network connectivity and VPN.
• Familiarity with endpoint security including antivirus/defense and BitLocker.
• Familiarity with SCCM, RDP, ticketing systems, and asset management.

Responsibilities

• Provide in-person and remote technical support for desktops, laptops, printers, and peripherals.
• Perform workstation builds, imaging, OS/software installations, and system refreshes.
• Diagnose and resolve hardware/software issues including OS, apps, VPN, and connectivity.
• Install, replace, and configure hardware components and VoIP devices.
• Troubleshoot and repair printers, network devices, and peripheral equipment.
• Troubleshoot network connectivity between workstations and corporate network.
• Perform basic AD tasks: password resets, unlocks, and user checks.
• Support onboarding/offboarding, including equipment setup and data transfers.
• Perform virus/malware remediation and basic endpoint security tasks.
• Ensure devices are patched, encrypted, and compliant with security requirements.
• Maintain accurate inventory for laptops, desktops, iPhones, VoIP phones, and accessories.
• Track hardware lifecycle from receipt to retirement and update systems.
• Monitor inventory levels and report low-stock or faulty equipment.
• Follow procedures for device deployment, security, and lifecycle management.
• Provide clear, professional communication to end-users about status and next steps.
• Deliver high-level customer service with a professional, customer-focused approach.

Skills

Windows 10/11 support

Active Directory

Microsoft 365

VPN connectivity

BitLocker

SCCM

RDP

Printers and peripherals

Customer service

Tools

SCCM

RDP

Ticketing systems

Asset management systems

Job description

Stefanini is seeking a Deskside Technician I in Dalhart, TX to provide in-person and remote support for desktops, laptops, printers and peripherals. You will perform imaging, OS and software installations, and basic AD tasks while delivering strong customer service.

Join a global IT services provider to support endpoint security, asset management, and lifecycle tracking in a fast-paced environment with opportunities for professional development.