On-Site PC Support Technician - Desktops & Laptops

Worldwide TechServices, LLC; Decatur (GA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform desktop and laptop repairs and provide on-site service to clients. The role requires troubleshooting, basic repair work, and timely client communication.

The position includes travel to various client sites, adherence to service level agreements, and reporting of activities. Prior technical training and some customer service experience are preferred, with OEM certifications encouraged.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.
• Ability to communicate regarding technical issues with clients.
• Ability to drive to client locations.
• Ability to drive long distances, and occasional overnight assignments within other geographies.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair tool kit.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communicate effectively

Drive to client locations

Drive long distances overnight

Lift up to 50 lbs

Basic repair toolkit ownership

Education

Technical school certification or equivalent

0–2 years relevant experience

Customer service experience

OEM certifications

Tools

Driver’s License

Knowledge of software & hardware

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform desktop and laptop repairs and provide on-site service to clients. The role requires troubleshooting, basic repair work, and timely client communication.

The position includes travel to various client sites, adherence to service level agreements, and reporting of activities. Prior technical training and some customer service experience are preferred, with OEM certifications encouraged.