On-Site PC Repair Technician

Worldwide TechServices, LLC; Bend (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting on desktops and laptops. You will interact with clients to address issues, respond promptly, and ensure accurate reporting and adherence to safety guidelines.

The role requires technical certification or equivalent and 0-2 years of relevant experience, with the ability to travel to client locations and lift equipment as needed. A basic repair toolkit is expected.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Communicate with clients

Client travel

Lifting heavy equipment

Own repair toolkit

Drive to client locations

Education

Technical certification or equivalent

Tools

Repair toolkit

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting on desktops and laptops. You will interact with clients to address issues, respond promptly, and ensure accurate reporting and adherence to safety guidelines.

The role requires technical certification or equivalent and 0-2 years of relevant experience, with the ability to travel to client locations and lift equipment as needed. A basic repair toolkit is expected.