On-Site Desktop Support Technician

Worldwide TechServices; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to provide on-site technical assistance for client workstations and laptops. You will diagnose issues, perform basic/moderate repairs, and ensure service levels are met across assigned accounts.

The role requires strong communication with clients, ability to travel to client locations, lift up to 50 lbs, and maintain OEM certifications. A technical school certification and 0-2 years experience are typical qualifications.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Tech support

Client communication

Travel to client locations

Physical requirements

Repair toolkit

Education

Technical school certification

Tools

Desktop hardware

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to provide on-site technical assistance for client workstations and laptops. You will diagnose issues, perform basic/moderate repairs, and ensure service levels are met across assigned accounts.

The role requires strong communication with clients, ability to travel to client locations, lift up to 50 lbs, and maintain OEM certifications. A technical school certification and 0-2 years experience are typical qualifications.