On-Site PC Support Technician — Desktop & Laptop Repair

Worldwide TechServices; Pocatello (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to troubleshoot and repair desktops and laptops for our clients. You will interact with customers, address issues, meet SLA targets, and ensure accurate reporting and asset control.

The role requires a technical school certification and a valid driver's license, with responsibilities including on-site travel to client locations, maintaining safety standards, and completing administrative tasks efficiently.

Qualifications

• Technical school certification or equivalent required.
• 0-2 years of relevant experience preferred.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Communication

Troubleshooting

Driver's license

Education

Technical school certification

Tools

Hardware knowledge

Repair toolkit

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to troubleshoot and repair desktops and laptops for our clients. You will interact with customers, address issues, meet SLA targets, and ensure accurate reporting and asset control.

The role requires a technical school certification and a valid driver's license, with responsibilities including on-site travel to client locations, maintaining safety standards, and completing administrative tasks efficiently.