On-Site PC Support Technician – Desktop/Laptop Repair

Worldwide TechServices; Springfield (MO); On-site; USD 36,000 - 56,000; Full time

Job summary

Worldwide TechServices is hiring a Dynamic PC Support technician to repair and troubleshoot desktops and laptops for diverse clients. The role requires basic technical skills, ability to travel to client sites, and adherence to service level agreements.

Ideal candidates have 0-2 years of relevant experience, a technical school certification, and a valid driver's license. Equal opportunity employer, with emphasis on safety and reliability.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical communication

Client travel

Long-distance travel

Lifting up to 50 lbs

Education

Technical school certification

Tools

Repair tools kit

Job description

Worldwide TechServices is hiring a Dynamic PC Support technician to repair and troubleshoot desktops and laptops for diverse clients. The role requires basic technical skills, ability to travel to client sites, and adherence to service level agreements.

Ideal candidates have 0-2 years of relevant experience, a technical school certification, and a valid driver's license. Equal opportunity employer, with emphasis on safety and reliability.