On-Site PC Support Technician — Travel-Ready Troubleshooter

SmartRecruiters, Inc.; Madison (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Call incentive for each closed call

Job summary

Worldwide TechServices is seeking a Dynamic PC Support role with responsibilities for repairing desktops and laptops, troubleshooting, and assisting clients directly. The role may support desk side applications and infrastructure, delivering timely responses to technical issues.

Responsibilities include handling service calls within SLAs, documenting activities, and ensuring asset and inventory control per client agreements.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical communication

Valid driver’s license

Lift 50 lbs

Education

Technical certification or equivalent

Tools

OEM certifications

Reliable transportation

Job description

Worldwide TechServices is seeking a Dynamic PC Support role with responsibilities for repairing desktops and laptops, troubleshooting, and assisting clients directly. The role may support desk side applications and infrastructure, delivering timely responses to technical issues.

Responsibilities include handling service calls within SLAs, documenting activities, and ensuring asset and inventory control per client agreements.