On-Site PC Support Technician - Client-Facing

Worldwide TechServices; Parkersburg (WV); On-site; USD 40,000 - 50,000; Full time

Job summary

A global technology services provider in Parkersburg, WV is seeking a Dynamic PC Support professional to provide customer support for various client products. The role includes troubleshooting desktop and laptop issues, meeting service level agreements, and ensuring customer satisfaction. Candidates should possess a technical school certification or equivalent and demonstrate strong communication skills. This position may require travel to client locations and involves handling computer equipment. Competitive benefits and an inclusive workplace await the suitable candidate.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory.
• Report all activity in an accurate and timely manner.
• Follow established policies and guidelines.

Skills

Communication regarding technical issues

Driving to client locations

Ability to drive long distances

Ability to lift and move computer equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Job description

A global technology services provider in Parkersburg, WV is seeking a Dynamic PC Support professional to provide customer support for various client products. The role includes troubleshooting desktop and laptop issues, meeting service level agreements, and ensuring customer satisfaction. Candidates should possess a technical school certification or equivalent and demonstrate strong communication skills. This position may require travel to client locations and involves handling computer equipment. Competitive benefits and an inclusive workplace await the suitable candidate.