On-Site PC Support Technician – Client-Facing IT

Worldwide TechServices; Twin Falls (ID); On-site; USD 34,000 - 52,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role performs desktop and laptop troubleshooting and repair tasks for clients, with direct client interaction to address issues promptly.

The position requires basic repair skills, the ability to lift up to 50 lbs, and a valid driver's license for on-site travel to client locations, including long distances and overnight assignments as needed.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical communication

Reliability and punctuality

Driver's license

Client interaction

Education

Technical school certification

Tools

Hardware knowledge

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role performs desktop and laptop troubleshooting and repair tasks for clients, with direct client interaction to address issues promptly.

The position requires basic repair skills, the ability to lift up to 50 lbs, and a valid driver's license for on-site travel to client locations, including long distances and overnight assignments as needed.