Desktop PC Support Technician — Client-Facing & Travel

Worldwide TechServices; Fairmont (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

Worldwide TechServices in Fairmont, West Virginia, is seeking a Dynamic PC Support specialist. This role involves providing technical support for client products, coordinating service calls, and ensuring customer satisfaction. Candidates should have a technical school certification and preferably some customer service experience. Key responsibilities include troubleshooting desktops and laptops, completing administrative tasks related to service calls, and maintaining required certifications. The position requires the ability to lift up to 50 lbs and a valid driver’s license.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the service level agreement.
• Complete administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround.
• Report all activity in an accurate and timely manner.

Skills

Technical communication

Customer service

Driving long distances

Lifting computer equipment up to 50 lbs

Basic repair tool kit

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Worldwide TechServices in Fairmont, West Virginia, is seeking a Dynamic PC Support specialist. This role involves providing technical support for client products, coordinating service calls, and ensuring customer satisfaction. Candidates should have a technical school certification and preferably some customer service experience. Key responsibilities include troubleshooting desktops and laptops, completing administrative tasks related to service calls, and maintaining required certifications. The position requires the ability to lift up to 50 lbs and a valid driver’s license.