On-Site PC Support Technician

Worldwide TechServices; Springfield (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading technology services provider is seeking a Dynamic PC Support technician in Springfield, IL. The role involves troubleshooting desktop and laptop issues, providing client support, and maintaining service level agreements. Candidates should have technical school certification or equivalent, with customer service experience preferred. Responsibilities include handling service calls, reporting accurately, and adhering to safety policies. This position requires basic repair skills and the ability to travel to client locations.

Qualifications

• Typically requires 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Completing all administrative tasks associated with each call.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A leading technology services provider is seeking a Dynamic PC Support technician in Springfield, IL. The role involves troubleshooting desktop and laptop issues, providing client support, and maintaining service level agreements. Candidates should have technical school certification or equivalent, with customer service experience preferred. Responsibilities include handling service calls, reporting accurately, and adhering to safety policies. This position requires basic repair skills and the ability to travel to client locations.