On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Quincy (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading technology services provider in Quincy, Illinois is seeking a Dynamic PC Support professional. This role involves troubleshooting client products, providing customer support, and completing administrative tasks related to service calls. Candidates should have a technical school certification and possess customer service skills. A basic repair tool kit is essential, and the ability to travel to client locations is required. This position offers opportunities for those looking to grow in hardware and software environments.

Qualifications

• 0-2 years of experience in a technical support role is typically required.
• Previous customer service experience is beneficial.

Responsibilities

• Provide customer support for various client products.
• Accept and deliver service calls within SLA.
• Ensure customer service satisfaction criteria are met.
• Complete administrative tasks related to service calls.
• Control assets and inventory as defined by client agreements.

Skills

Customer service communication

Driving to client locations

Ability to lift 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A leading technology services provider in Quincy, Illinois is seeking a Dynamic PC Support professional. This role involves troubleshooting client products, providing customer support, and completing administrative tasks related to service calls. Candidates should have a technical school certification and possess customer service skills. A basic repair tool kit is essential, and the ability to travel to client locations is required. This position offers opportunities for those looking to grow in hardware and software environments.