On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Moline (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology service leader is seeking a Dynamic PC Support professional in Moline, Illinois. The role involves troubleshooting and repairing various client products while providing exceptional customer service. Candidates should possess a technical school certification or equivalent, with 0-2 years of experience. Strong communication skills and the ability to drive to client locations are essential. This position includes responsibilities for maintaining equipment, reporting activities accurately, and ensuring customer satisfaction.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Valid Driver's License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Report all activity in an accurate and timely manner.
• Complete real-time reporting of all calls.

Skills

Communication regarding technical issues

Basic repair tools

Driving long distances

Customer service experience

Education

Technical school certification or equivalent

Job description

A global technology service leader is seeking a Dynamic PC Support professional in Moline, Illinois. The role involves troubleshooting and repairing various client products while providing exceptional customer service. Candidates should possess a technical school certification or equivalent, with 0-2 years of experience. Strong communication skills and the ability to drive to client locations are essential. This position includes responsibilities for maintaining equipment, reporting activities accurately, and ensuring customer satisfaction.