Patient Access Specialist: Welcoming Front Desk & Clinic Floats

Froedtert Health; West Bend (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Career growth and tuition assistance

401(k) retirement plan

Job summary

Froedtert Health in West Bend, WI is seeking a Patient Access Service Representative (PASR) to deliver exceptional patient experience at the front desk and over the phone. This role requires floating to various clinic sites to support operations and ensure smooth patient flow.

Ideal candidates have 1 year of healthcare or customer service experience and a high school diploma. Proficiency with Outlook, Excel, Word, and EpicCare is preferred, with a 30-hour work week and 6:30am–7:00pm shift

Qualifications

• Healthcare experience preferred but not required.
• 1 year in receptionist/assistant or customer service.
• High School diploma or equivalent preferred.

Responsibilities

• Greet patients and visitors with a welcoming, helpful attitude.
• Provide front‑of‑house and phone support for patient needs.
• Float to multiple rehab locations to support operations.
• Assist with scheduling and basic patient intake tasks using EpicCare where applicable.

Skills

Communication

Multitasking

Customer service

Microsoft Office

EpicCare

Education

High School diploma

Tools

Outlook

Excel

Word

Job description

Froedtert Health in West Bend, WI is seeking a Patient Access Service Representative (PASR) to deliver exceptional patient experience at the front desk and over the phone. This role requires floating to various clinic sites to support operations and ensure smooth patient flow.

Ideal candidates have 1 year of healthcare or customer service experience and a high school diploma. Proficiency with Outlook, Excel, Word, and EpicCare is preferred, with a 30-hour work week and 6:30am–7:00pm shift